Refund and Returns Policy
Effective Date: January 17, 2025

At MixoolCar, we are committed to ensuring our customers are fully satisfied with their purchases. Our Refund and Returns Policy outlines the terms and procedures for handling refunds and returns to provide a smooth and transparent process.

1. Returns Policy

We accept returns under the following conditions:

  • The product must be unused and in its original packaging.
  • The return request must be initiated within 30 days of the purchase date.
  • Proof of purchase (e.g., receipt, order confirmation) must be provided.

2. Items Not Eligible for Returns

The following items are not eligible for returns:

  • Products that have been used, damaged, or opened.
  • Customized or special-order items.
  • Items purchased from third-party sellers.

3. Refund Process

Refunds will be issued after the returned product has been inspected and approved. The process is as follows:

  • Refunds will be credited to the original payment method used at the time of purchase.
  • Refunds typically take 5-10 business days to reflect in your account.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:
  2. Provide Details:
    • Include your order number, proof of purchase, and reason for the return.
  3. Ship the Item:
    • Once approved, ship the product to the following address:
      MixoolCar
      15 Pearl St, Hudson, Massachusetts

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will:

  • Replace the item at no additional cost, or
  • Issue a full refund, including shipping fees.

You may be asked to provide photos of the damaged product and its packaging to process your claim.

6. Cancellations

Orders can be canceled prior to shipping. If you wish to cancel your order, please contact us as soon as possible at:

Once the order has been shipped, it cannot be canceled, and the return policy will apply.

7. Contact Us

For further assistance or questions regarding this policy, please contact us: